Terms of Service

Trixel Pro is a multi-tenant business platform for dealers and salons: billing and POS, inventory, credit ledgers, staff attendance and field tracking, appointments and reporting. Features may evolve; we will not materially reduce a paid feature without notice.

• You must be at least 18 and authorised to act for your business.
• Account details must be accurate; you are responsible for keeping them current.
• You are responsible for all activity under your account, including staff you invite and the roles you grant them.
• Credentials must not be shared. Tell us immediately at info.xaritoo@gmail.com if you suspect misuse.

• New accounts get a 14-day free trial. No card is required to start.
• Paid plans are billed monthly in advance: NPR 2,999/month in Nepal, USD 29/month elsewhere.
• Taxes and payment-processor fees may apply on top of the listed price.
• You may cancel at any time; access continues to the end of the paid period.
• Fees already paid are non-refundable except where required by law.
• Prices may change with at least 30 days' notice before your next renewal.

If a subscription lapses, the tenant may be moved to read-only mode: you can still view and export your data, but new billing, stock and ledger entries are blocked. Accounts unpaid for 90 days may be scheduled for deletion after written notice.

• You own all business data you enter (customers, invoices, stock, staff records).
• We process it only to run the service, per the Privacy Policy. We never sell it.
• You can export CSV/PDF at any time, and request deletion of your tenant.
• You are the data controller for your own customers and staff, and are responsible for having a lawful basis to store their details.

You agree not to:

• Break the law, or use the platform for fraudulent invoicing or tax evasion.
• Upload malware, or attempt to access another tenant's data.
• Probe, scan or load-test the platform without written permission (see clause 11).
• Resell, sublicense or white-label the platform without a partnership agreement.
• Send unsolicited bulk messages using the WhatsApp/invoice sharing features.
• Reverse engineer, scrape, or circumvent role and rate limits.

Salons may publish a public appointment link. You are responsible for the accuracy of the services, prices and hours you publish, for honouring confirmed bookings, and for handling the personal data of customers who book. We rate-limit and validate public bookings, but we are not a party to the appointment.

• We target 99.5% monthly uptime, excluding scheduled maintenance.
• Maintenance windows are announced in-app where practical.
• Support is available Sun–Fri, 10:00–18:00 (NPT) by email and phone.
• Automatic backups run daily with a documented restore process.

The platform relies on third parties for hosting, database, email, AI assistance and payments. Their outages may affect the service. We choose reputable providers but do not control them.

The service is provided “as is”. To the maximum extent permitted by law we exclude implied warranties. Our total liability for any claim is limited to the fees you paid in the 3 months before the claim. We are not liable for indirect or consequential loss, including lost profit or lost data where you had the ability to export it.

We welcome responsible disclosure. Testing must be limited to your own tenant, must not degrade the service or access other tenants' data, and must be reported to info.xaritoo@gmail.com before public disclosure. See the vulnerability disclosure programme.

You may close your account at any time. We may suspend or terminate an account that breaches these Terms, is used unlawfully, or endangers the platform — with notice where reasonably possible. On termination you have 30 days to export your data before deletion.

We may update these Terms as the service or the law changes. Material changes are announced in-app and the “Last updated” date is revised. Continued use after the change means you accept the new Terms.

These Terms are governed by the laws of Nepal. The courts of Kathmandu have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country.